Tag Archives: T-Mobile USA Inc.

Breach Brief – T-Mobile

Mobile phone service provider T-Mobile has announced a data breach of its customer information.

According to a post on  the carrier’s website  the hack was discovered on August 20 by its cybersecurity team. The team shut down unauthorized access to certain information and T-Mobile quickly reported the incident to authorities. T-Mobile reported that the attackers did not get access to financial information, social security numbers, or passwords. However  the company did admit that some personal information may have been compromised including name, billing zip code, phone number, email address, account number and account type.

In a statement T-Mobile said, “Out of an abundance of caution, we wanted to let you know about an incident that we recently handled that may have impacted some of your personal information. We take the security of your information very seriously and have a number of safeguards in place to protect your personal information from unauthorized access. We truly regret that this incident occurred and are so sorry for any inconvenience this has caused you.”

T-Mobile did not report any exact number of customers affected by the breach.  But a spokesperson for the company told Motherboard that it impacted roughly  “3 percent” of its 77 million customers amounting to around two million people. “Fortunately not many,” the spokesperson said in a text message, adding she could not say the exact number, reported Motherboard.

T-Mobile is the third largest cell service provider in the U.S. with 77 million customers. The company has about half the customers of Verizon and AT&T  with 152 million and 147 million customers respectively.

T-Mobile to Pay for Misleading Customers

t-mobile-logoThe FCC has dropped the hammer on cell provider T-Mobile. T-Mobile USA Inc. agreed to cough up at least $48 million for making customers believe it offered a truly unlimited data plan. It was never true.

An FCC investigation that began last year  looked into whether the company properly disclosed that it was slowing down data speeds for heavy users. In the cell phone industry this is a common practice known as throttling.

As part of the agreement T-Mobile will pay a $7.5 million fine and offer $35.5 million in customer benefits that includes data upgrades and discounts on accessories. The giant cell provider will also spend another $5 million to improve mobile high-speed Internet access for as many as 80,000 low-income public school students.

Travis LeBlanc, head of the FCC Enforcement Bureau said, “Consumers should not have to guess whether so-called unlimited data plans contain key restrictions, like speed constraints, data caps and other material limitations.When broadband providers are accurate, honest and upfront in their ads and disclosures, consumers aren’t surprised and they get what they’ve paid for.”

The FCC enforced settlement applies to T-Mobile’s unlimited data plans but not its Binge On service.

According to the FCC it began investigating in March 2015 after T-Mobile and pre-paid service provider MetroPCS customers complained. T-mobile customers complained about being mislead by the so-called unlimited data plan. According to the FCC the plan throttled customer data speeds after a certain data threshold is used each month.

T-Mobile “de-prioritized” heavy users data speeds during times of network congestion. Unlimited plan subscribers who consumed more than 17 gigabytes of data in a given month, typically about  3% of its users, were subject to slower speeds than advertised.

The FCC found that T-Mobile failed to properly notify its customers of the restriction from August 2014 to June 12, 2015.  T-mobile has agreed to better inform its customers of the restrictions and notify customers when their data usage approaches the monthly limit at which it could be slowed.

For T-Mobile  customers they could get 20% off the regular price for any accessories up to $20 and an automatic upgrade of 4 gigabytes of data for one month, valued at $15 that can be used over the course of a year under its “data stash” program. MetroPCS customers automatically get the 4GB of data to use over two months. The company must also notify eligible customers of the benefits by Dec. 15.

In an effort to help bridge the digital divide T-Mobile has also agreed to spend an additional $5 million providing free tablets and other mobile devices to low-income public school districts. Beginning in October 2017 eligible schools will receive reduced-cost mobile broadband services for the devices. Students and their families will get the service at no cost. The program will enroll 20,000 students annually over four years.